Category: Training

BHA’s Training Activities Ramped Up Considerably in 2011, particularly in regards to Credentialing Within Industry. Select from the training tools below to view and download tools you can use: Industry…Continue readingTraining Support Tools

‘HOSPITALITY ASSURED’ CERTIFICATION AVAILABLE TO HOTELS…
LOW FEE SUPPORT AVAILABLE FOR LIMITED TIME

The UK-based Hospitality Assured credentialing program was a basis for assisting over 25 small hotels in BHA’s STEMM project to achieve high operational standards.  Seven hotels achieved the certification late last year, after nearly two years of work to raise their performance, and passing a review process by international assessors.  These are:  Fernandez Bay Village and Sammy Ts Beach Resort on Cat Island, Small Hope Bay Lodge and Andros Island Bonefish Club on Andros, The Corner Hotel and The Orchard Garden Hotel in Nassau, and Ocean Pearl Resort on Grand Bahama Island.

…Continue readingHospitality Assured

Customer Service and Certification Programs

All the files listed below are in pdf format.

Total Service: The Bahamas Is Quality
In an era where the global tourism marketplace is increasingly more competitive — with emerging world markets and a savvier, more demanding traveler more and more it is all about the experience. Total Service Training was designed for your service professional development. It focuses on achieving quality and excellence in service.

…Continue readingBusiness Certification Programs