Customer Service and Certification Programs
All the files listed below are in pdf format.
Total Service: The Bahamas Is Quality
In an era where the global tourism marketplace is increasingly more competitive — with emerging world markets and a savvier, more demanding traveler more and more it is all about the experience. Total Service Training was designed for your service professional development. It focuses on achieving quality and excellence in service.
American Hotel & Lodging Education Institute Partners Program
Goal: To facilitate broader industry and employee participation in attaining certifications and credentials in line, supervisory and management levels.
Status: Entered strategic alliance to advance various training programs. Details being worked out.
Art of Customer Care Workshops in Cooperation with Atlantis University
Goal: Support improved customer service and experiences.
Status: Two sessions held in March with 36 participants. Additional sessions planned.
Spanish for Hospitality Courses Offered by COB in Collaboration with BHA and MOTA
Status: Underway with over 150 front line industry personnel completing first round, plus additional employees enrolled directly by properties.
For more information on these programmes please contact:
Workforce Development Manager
Ph: (242) 502-4245
Ph: (242) 502-4222