Customer Service Training In Long Island

Thursday, 14 November 2013 06:55 News Editor
Print

Cape Santa Maria

The Bahamas Hotel and Tourism Association in cooperation with the industry Human Resources Professionals facilitated a half day workshop for the staff at Cape Santa Maria Resort in Long Island.


The resort manager Brook Castelsky and his wife Eva were delighted to have the team of Beverly Saunders, Vice President of Training and Development at Atlantis and Diana Bowe, Manager of Technology training at Atlantis facilitate the session.  According to Brook, “It was a pleasure having them here. The session went very well and we had a great response from the staff.”

“We are pleased to be able to offer training to the Family Island employees.  They are hardworking and committed to delivering world renowned service to our guest.  We had a great time sharing and focusing on the fundamentals of delivering incredible experiences to our guest” says Beverly Saunders.

The Bahamas Hotel and Tourism Association’s President, Mr. Stuart Bowe says, “We want to continue to encourage the development of our Family Island employees who work in the industry.  In the past two years we have facilitated six sessions on Long Island, Cat Island and Eleuthera and we hope to reach other Family Islands in the near future.”

The session included a video, discussions, role plays, and activities to bring the learning to life. “Many of the employees of Cape Santa Maria are seasoned veterans of the industry.  One employee had been with the resort for 19 years.  “The level of commitment is so encouraging” says Beverly Saunders.

Photo and Caption: Employees at Cape Santa Maria Resort on Long Island participate in customer service training workshop provided by the Bahamas Hotel and Tourism Association in cooperation with industry Human Resources Professionals.   Volunteer trainers Beverly Saunders, Vice President of Training and Development at Atlantis and Diana Bowe, Manager of  Technology training at Atlantis facilitated the session.

 

Last Updated on Monday, 25 November 2013 10:37